Yes! We prioritize safety. Our products are made with non-toxic, BPA-free materials and meet U.S. and international safety standards, including ASTM and CPSIA certifications.
We are committed to sustainability. Many of our products use eco-friendly materials, and we strive to minimize our environmental impact.
Some of our products are designed for newborns, while others are for different age groups. Please check the product page for age recommendations.
Most CoziBB products are suitable for babies and toddlers aged 0–6 years. Please check each product page for specific age recommendations.
Most products come partially assembled with simple instructions. If you need help, feel free to reach out to our support team.
Most of our products are easy to clean, either by wiping down or machine washing. Please check the care instructions on the product page for details.
Our CoziBB BB01 Cribs come with a matching mattress. Please check the product page for specific details.
Yes! Our CoziBB BP01 playpens are designed to fold compactly for easy storage or travel use.
Yes! Some models like CZ-PK02 include realistic lights and cooking sounds to enhance pretend play.
CoziBB is based in the United States, and we ship nationwide.
Currently, we only ship within the United States, but we’re working on expanding to more regions in the future.
Orders are typically delivered within 3-7 business days (excluding weekends and holidays). Shipping times may vary based on your location.
If you need to update your address, please contact us within 24 hours of placing your order. Once it’s processed or shipped, we can’t make changes.
We support a variety of secure payment methods, including:
✔️ Major credit/debit cards (Visa, MasterCard, American Express, Discover)
✔️ PayPal
✔️ Apple Pay, Google Pay, and other secure digital payment options.
We currently do not offer cash on delivery when you purchase online.
We offer a 30-day hassle-free return policy. If you’re not satisfied, you can return or exchange the item within 30 days, as long as it’s unused and in its original packaging.
Simply contact our customer support team, and we’ll guide you through the return process. If the return is due to a defect or error on our part, we will cover the return shipping costs.
Yes! All our products include a 1-year warranty for your peace of mind. If you experience any issues, contact us, and we’ll assist you.
You can update your account information by logging in and visiting the "Account Settings" page.
Currently, we do not offer price matching, but we frequently run promotions. Please check our website or subscribe to our newsletter for the latest deals.
Yes, we offer bulk purchasing. Please contact our customer service team for more details.
Currently, we do not offer gift-wrapping services, but our products come in beautiful packaging, making them perfect for gifting!
Yes! Just enter the recipient’s address at checkout, and the order will be shipped directly to them without price details.
Yes! We frequently offer special bundle deals on baby essentials like bassinets and playpens. Check our website for the latest promotions.
We’re working on a loyalty program to reward our customers with discounts and exclusive perks—stay tuned!
Subscribe to our email newsletter and follow us on social media for the latest updates, special deals, and parenting tips.
You can reach us via email at [service@cozibb.com] or through our Contact Us page. We aim to respond within 24 hours.